Refund policy

Occasionally, FedEx or our preferred shipping carriers experience delays outside of our control. When this happens, we work closely with customers to find a fair resolution.

We pack our oysters with insulation and ice designed for two-day transit, even when overnight shipping is selected.

Full or partial refunds may be considered in cases of damaged goods, incorrect products, or other verified issues.

Refund requests must be submitted within 3 days of delivery.

If your package arrives compromised (lost, destroyed, damaged, or significantly delayed), please:

--Do not discard the package.
--Take photos of the shipping box and the time/temperature tracker immediately after opening.
--Contact us immediately at customerservice@gliddenpoint.com

Refunds or reshipments are reviewed case by case. Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.

We do not offer refunds for shipments delayed due to recipient unavailability. Customers are responsible for promptly refrigerating oysters upon delivery.

Merchandise Returns

Because we are a working oyster farm and do not have facilities to process returned apparel, all merchandise sales are final unless the item arrives damaged or incorrect.

If merchandise arrives damaged, please contact us immediately with photos of the item and packaging so we can make it right.

Due to the nature of our products, certain items cannot be returned, including perishable goods (such as seafood), custom or special-order products, and personal-care items. 

Sale items and gift cards are final sale and cannot be returned.